Bevan & Buckland - Customer Satisfaction Survey

CUSTOMER SATISFACTION SURVEY

Help us to give the best possible service by filling in this questionnaire and returning it to us.
It should take no more than 2-3 minutes. Your views are important to us.
As a thank you, we’ll enter you into a monthly prize draw to win £50 of M&S Vouchers.

Your response is confidential.

Please fill out the fields marked with * so we can identify you in the draw.

Client Code *
Client name *
Your email address *
1. Please say how satisfied or dissatisfied you are with the following aspects of our services.
a. The speed with which we deal with your work

Very Satisfied

Satisfied

Mostly Satisfied

Mostly Dissatisfied

Dissatisfied

Very Dissatisfied

   
b. The overall quality of the work we do for you

Very Satisfied

Satisfied

Mostly Satisfied

Mostly Dissatisfied

Dissatisfied

Very Dissatisfied

   
c. The business manner of our staff (eg politeness, friendliness)

Very Satisfied

Satisfied

Mostly Satisfied

Mostly Dissatisfied

Dissatisfied

Very Dissatisfied

   
   
2. When visiting our offices are you greeted in a courteous and professional manner? Yes No
 
3. If you have met/spoken to a member of staff did the meeting meet your expectations? Yes No
   
4. How do you rate our services for value for money?

Very Satisfied

Satisfied

Mostly Satisfied

Mostly Dissatisfied

Dissatisfied

Very Dissatisfied

   
   
5. Have you ever used another firm of Chartered Accountants? Yes No
   
6. If "YES" how do you rate Bevan & Buckland in comparison?

Much better

Better

About the same

Worse

Much Worse

   

7. How has Bevan & Buckland helped you the most? (please give brief details below)

8. How can we improve the services we provide for you? (please give brief details below)

   
WE BUILD OUR BUSINESS ON RECOMMENDATIONS AND REFERRALS, SO CAN YOU HELP US?
   
D. Based on the service you have received in the past 12 months, how likely would you be to refer us to a friend / colleague?

1 - (Very likely)

2

3

4 - (Unlikely)

   

E. If you have someone in mind please provide us with their details so we can contact them

   
F. May we use your comments made in this questionnaire in our marketing literature? Yes No
 

Thank You

By completing this questionnaire you will automatically be entered into our monthly PRIZE DRAW for a
£50 Marks & Spencer Voucher.

The prize draw is only open to clients over the age of 16. Limited to one entry per client.